Privacy Policy

Last updated: 3 November 2026. Controller: [OPERATOR LEGAL NAME], [ADDRESS]. Contact: privacy@claimpilot.app (placeholder).

1. The free check collects nothing

The eligibility check runs entirely in your browser. The flight details you enter are not transmitted to us and are not stored.

2. What we collect when you use the claims service

• Contact data: name, email, (optionally phone) — to run your case.
• Flight & claim data: flight numbers, dates, booking reference, boarding pass photos you choose to upload, and the airline's correspondence.
• Billing data: handled by our Merchant of Record payment provider (e.g. Paddle/Creem); we receive your email and payment status, never your full card details.

3. Why (lawful basis)

Performance of the claims service contract (Art. 6(1)(b) UK GDPR / GDPR); legitimate interests in site security and service improvement; consent for optional marketing emails (withdraw anytime).

4. Sharing

We share claim data with the airline concerned and, where you instruct escalation, with the competent national enforcement body or court. Hosting and email infrastructure process data on our behalf under data-processing agreements. We do not sell personal data.

5. Retention

Case files are kept for the duration of the claim plus up to 6 years (limitation periods). Early-access emails are kept until you ask us to delete them.

6. Your rights

Access, rectification, erasure, restriction, portability, objection, and complaint to the ICO (UK) or your national authority. Email us to exercise any right — we respond within 30 days.

7. International transfers

Our infrastructure may process data outside the UK/EEA; where it does, we rely on UK IDTA / EU SCCs with our processors.